Once your transaction is completed and payment is made, your order cannot be changed or cancelled. If you choose not to accept your delivery, we are not able to issue a refund.
As we are dealing with highly exclusive and limited products that are temperature sensitive as well, we uphold our product handling process strictly. Therefore, items purchased cannot be exchanged, returned, or refunded, unless the item has been delivered in a damaged condition and rejected upon delivery. Damaged products will be replaced as soon as possible with the next delivery available.
In the event of a refund, you will receive it through your method of payment.